Dear Customer
Your payment scheme is cancelled

We’d just like to confirm that we’ve cancelled your regular payment scheme. 
Your last regular Direct Debit payment date is 4th January 2016. We may have already requested this from your bank and we’ll be unable to stop it.

We’ll also send you your final bill within 30 working days of your account closing. The full amount will be taken directly from your bank account on the date specified on this bill, which may be different from your normal Direct Debit payment date. If we owe you a credit this will be paid directly into your account on the date shown on the final bill
If you do not keep up repayments and you are repaying a debt to us, we may share your payment information with credit reference agencies, which will affect your overall credit rating and may 
affect your ability to obtain credit in the future.
So if we can help at all or if you’d like to talk to us, please call us on 0800 073 3000. We’re here 8am to 8pm Monday to Friday and 8am to 6pm on Saturdays.